At Avilux, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website, purchase our skincare products, or interact with our services.
Information We Collect
When you use our website or shop with us, we may collect:
- Personal details such as your name, email address, phone number, and billing/shipping address.
- Payment information needed to process your purchase (securely handled by trusted third-party payment providers; we do not store full credit card details).
- Account information if you create a customer account with us.
- Website usage data such as IP address, browser type, and browsing behaviour, which helps us improve your experience.
How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send you order confirmations, shipping updates, and other service-related communications.
- Share skincare tips, product updates, and special offers (only if you opt in to our newsletter).
- Improve our website, services, and product offerings.
Sharing Your Information
We do not sell or rent your personal data. Your information may be shared only with:
- Service providers who help us operate our website, process payments, and deliver products.
- Legal authorities if required by law or to protect our rights and security.
All third parties handling your data are required to respect its confidentiality and use it only for agreed purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tools to improve functionality and personalize your shopping experience. Cookies help us remember your preferences, analyse traffic, and display relevant content. You can control or disable cookies through your browser settings, but some parts of the website may not function properly without them.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of receiving marketing communications at any time.
To exercise these rights, please contact us at: [insert contact email].
Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. While no system is 100% secure, we work with trusted partners and use industry-standard safeguards to protect your information.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Avilux Skincare
Email: [insert email address]
Phone: [insert phone number]
Last updated: [insert date]